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Resume

Experience

2021 - 2022

CHATBOT DEVELOPER LEAD

Chatbot Team Lead, responsible for managing end-to-end operations of multiple large-scale enterprise virtual conversational agents, capable of simulating & assisting human support agents.

2020 - 2021

CHATBOT MARKETING CONSULTANT

Freelance

Designed and developed high converting conversational chatbots to boost lead generation, automate lead qualification, and increase sales by leveraging conversational marketing & automation in various marketing channels.

2019 - 2020

ASSOCIATE SOFTWARE ENGINEER

Worked extensively with Agile Methodologies and Behaviour Driven Development (BDD) of REST APIs. Learned the fundamentals & best practices of Software Development & Project Management.

2020 - 2020

MACHINE LEARNING ENGINEER INTERN

Learned and applied basic Natural Language Processing (NLP) techniques. Responsible for developing a Named Entity Recognition (NER) model to extract skills from resume, using state-of-the-art language model BERT.

Education

2016 - 2020

Bachelor of Engineering in Computer Science

Secured a Grade Point Average of 7.82

Specialization in Artificial Intelligence and Computer Vision

Successfully published a research paper in the field of Quantum Machine Learning

2014 - 2016

SKCH Pre University College

Pre University Degree

Bangalore, India

Secured a grade total of 85%

Field of study - PCME (Physics, Chemistry, Maths, Electronics)

Won multiple awards for Inter Collegiate Quizzing

Professional skillset

Chatbot Development

Machine Learning & Artificial Intelligence

Conversation Design

User Research & Journey Mapping

Dialogflow, RASA, Manychat, AWS Lex

Social Media Marketing

Languages

English (proficient)

Kannada (native)

Javascript, Node.js

Python

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