2021 - 2022
CHATBOT DEVELOPER LEAD
Chatbot Team Lead, responsible for managing end-to-end operations of multiple large-scale enterprise virtual conversational agents, capable of simulating & assisting human support agents.
2020 - 2021
CHATBOT MARKETING CONSULTANT
Designed and developed high converting conversational chatbots to boost lead generation, automate lead qualification, and increase sales by leveraging conversational marketing & automation in various marketing channels.
Worked extensively with Agile Methodologies and Behaviour Driven Development (BDD) of REST APIs. Learned the fundamentals & best practices of Software Development & Project Management.
Learned and applied basic Natural Language Processing (NLP) techniques. Responsible for developing a Named Entity Recognition (NER) model to extract skills from resume, using state-of-the-art language model BERT.
Secured a Grade Point Average of 7.82
Specialization in Artificial Intelligence and Computer Vision
Successfully published a research paper in the field of Quantum Machine Learning
2014 - 2016
SKCH Pre University College
Pre University Degree
Secured a grade total of 85%
Field of study - PCME (Physics, Chemistry, Maths, Electronics)
Won multiple awards for Inter Collegiate Quizzing
Machine Learning & Artificial Intelligence
User Research & Journey Mapping
Dialogflow, RASA, Manychat, AWS Lex
Social Media Marketing